Our Internationals Relations Center is a unique and complimentary service designed to provide streamlined access and individual cultural support for international patients in order to create a welcoming atmosphere from the moment you arrive to Thailand, entering the hospital, receiving treatment until the end of the treatment. Whether to discuss accommodation, travel arrangement s or simply enjoy a bit of company, our international staff will ensure that every patient will receive the best and relaxing experience at Phyathai 1 Hospital.

Internationals Relations Services Include

1. Complimentary interpretation services for English, Cambodian, Burmese, Chinese, Filipino and, etc.
2. Assistance on international insurance and Third Party Payment.
3. Shuttle service from/to airport and hotel.
4. Assistance on Hotel booking and travel advice.
5. Liaise with Embassies and foreign organizations.
6. Catering of special diets, including Western, Muslim food.
7. Assistance on visa extension service.
8. International and local evacuation by professional Medical Evacuation Team.

 

International Relations Center, Building 1, 1st floor

Phyathai 1 Hospital, Bangkok, Thailand

For more information or to receive support, please contact:

Phone: (+66)2 201- 4600 Ext.2148

E-mail: ircp1@phyathai.com.

Medical Traveler Check Lists
How to Prepare Yourself for Medical Travel in Thailand?

We have a checklist to help you better prepare your medical travel itinerary, please take a look at this travel checklist.

1. Check your passport: Your passport needs to be valid at least 6 months before travelling date.
2. Consider purchasing travel insurance to make your trip enjoyable and travel with peace of mind, to protect you against unseen events such as flight cancellation, delayed flights, lost baggage, emergency on board, theft etc. Make sure the insurance you purchase covers your special medical needs during travel.
3. Financial matters: Organize how you will finance your medical payment for your treatment, such as cash or credit card, and make sure you have additional cash in the local currency. Before going abroad, notify your bank and your credit card companies of your medical travel, to prevent banks from treating the transaction as suspicious and blocking your account.
4. Keep important medical documents with you: Keep all of your medications in your hand luggage. Copies of any tests, x-rays, CT scan or any imaging diagnosis outcomes, your blood test or medical histories relating to your medical problem. A medical summary is very helpful to pack in case of any emergency during your travels.
5. Check the weather forecast of your destination.
6. Check if it is necessary for you to get certain vaccinations.
7. Once you have purchased your flight tickets, make sure you have sent the itinerary to those will pick you up from the airport.
8. Required documents.
9. Ensure that you have contact details of your healthcare provider, your assistance or your transport provider.
10. Copies of your passport and immunization records is required, keep them in a separate location. In case of lost passports, it is much easier to get a replacement of your passport if you have a copy.

What should I take with myself?

1. Mobile phone with a charger. Purchasing of a Thai SIM card is necessary, to download and to register covid-19 daily monitoring and tracking application “COSTE” during your stay in Thailand.
2. Personal documents such as ID card, passport and visa.
3. Credit/debit card and some additional cash in the correct local currency.
4. Daily medication, if any, in original packaging; any type of information regarding any chronic diseases that you may have.
5. Medical records, including current diagnosis, films (X-ray, MRI, CT scan, ultrasound), biopsy results and your contact information.
6. Items for entertainment purposes during your medical travel trip; for example, books, music players.
7. A basic set of toiletries such as soap, shampoo, toothbrush and toothpaste, shaving kit, deodorant, sanitary napkins.
8. A set of clothes in case of receiving physiotherapy and rehabilitation, if required after surgery; this may include a tracksuit and a pair of sneakers.
9. Sleep essentials such as pajamas, earplugs and your favorite small pillow or blanket.

HEALTHCARE AND QUARANTINE AT PHYATHAI 1 HOSPITAL

Due to the COVID-19 pandemic, Thai authorities have imposed regulations regarding a permission to enter the Kingdom of Thailand for those who need to receive medical treatment in Thailand except for treatment for COVID-19. The patient, including their accompanying escorts (no more than 3 at maximum) must comply with the regulations and mandatory quarantine period upon arrival.

Phyathai 1 Hospital is a qualified healthcare provider registered under the standards set by Thailand Ministry of Health to provide Alternative Hospital Quarantine (AHQ) to all international patients and their companions during this pandemic time.

REQUIRED DOCUMENTS:

• Copy of the patient's passport with a certified signature (newly signed).
• Copy of the companion's passport(s) with certified signature(s) (newly signed) [At most. 3companions].
• Updated medical report with relevant investigation results.
• Referral letter from a doctor in current country, stating the need to seek for treatment in Thailand.
• Proof of financial status, e.g. bank statement.
• Insurance policy with an amount of USD 100,000 for each patient and companion, covering the treatment of COVID-19.
• Affidavit of support. (Only for patients with companions. Prepared by Phyathai 1 Hospital in attachment, signed by the patient and/or companions.).
• Flight ticket. (If available).
• Fit-to-travel or Fit-to-fly certificate issued by a licensed doctor in the current country, within 72 hours before departure. (Please do not seek for this item yet. We shall alert you when to visit the doctor for this certificate.).
• Fit-to-travel or Fit-to-fly certificate issued by a licensed doctor in the current country, within 72 hours before departure. (Please do not seek for this item yet. We shall alert you when to visit the doctor for this certificate.).

After receiving and processing the documents above, Phyathai 1 Hospital will submit a Confirmation Letter to the Thai authorities in order to request permission for the patient and companions to enter the Kingdom of Thailand. Once approved, a copy of the Confirmation Letter will be sent to the patient to be submitted to the Royal Thai Embassy in the current country, then the patient will receive the Certificate of Entry (COE) from the Embassy.

PROTOCOL FOR QUARANTINE IN PHYATHAI 1 HOSPITAL:

SAFETY AND SECURITY

The Kingdom of Thailand attracts thousands of tourists and foreign residents from around the world, all drawn to its diverse landscapes, the most famous cuisine in the world, culture and festivals. Although tourists and residents of Thailand can enjoy sightseeing and safety throughout their time in Thailand, it’s significant to be aware of the current situations facing Thailand.

Political Situation in Thailand

Thailand government is based on a constitutional monarchy, in which a Prime Minister serves as head of a parliamentary government and a hereditary Thai king functions as head of state, currently under King Maha Vajiralongkorn, who ascended the throne in December 2016. Nowadays, Thailand has a consistency and fairly information and journalism system, where the most current political situations and realities are covered both in English and Thai.

Traveling in Thailand is simple; you may go sightseeing with cars, taxi, buses, trains, extensive subway system, planes, and boats making it possible to reach mostly all areas of the country. For those who prefer to drive in Thailand, there are some important points to consider regarding the driving laws and regulations in Thailand. The Driving website in Thailand provides comprehensive information on the rules, regulations, and expectations that come along with driving in Thailand.

For more information about the driving rules, regulations, please visit website: http://driving-in-thailand.com

For more information about entering Thailand please find from Ministry of Foreign Affairs website : http://www.mfa.go.th/main/en/home

Please find information about tourism in Thailand from our Tourismthailand website https://www.tourismthailand.org/

ENTRY REQUIREMENT

Prior to confirming your appointment at Phyathai 1 Hospital, you should consider the entry requirements of Thailand. This may include the need to get vaccinated or apply for a visa in order to enter the Kingdom of Thailand.

Health and Vaccinations

As with traveling to most other countries, health authorities advise all travelers to always make sure that they’re up to date on all their vaccinations before the trip. Every traveler needs to be up to date on their routine vaccinations, which are: the diphtheria – tetanus – pertussis vaccine, the chickenpox vaccine, the polio vaccine, the measles-mumps-rubella (MMR) vaccine, and your regular flu vaccine.

Additionally, please see the table below for more specific vaccine recommendations that may apply to specific people before entering Thailand.

Please see more specific vaccine recommendations that may apply to specific people before entering Thailand. https://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand?s_cid=ncezid-dgmq-travel-single-001

The Situation of Infectious Diseases in Thailand can be found on the following websites: www.ddc.moph.go.th (Department of Disease Control, Ministry of Public Health, Thailand)

IMMIGRATION AND CUSTOMS

Visiting Thailand as a tourist or a medical travel patient, you need to obtain a Certificate of Entry or Medical Visa, in advance of arrival, may vary depending on your country of origin. Most medical visas are awarded for a period of 30 days to 90 days, with the possibility of extending depends on the discretion of the appropriate authorities. During Covid-19 situation, passport holders of some countries are still prohibit to entry to the Kingdom of Thailand

For more information on visa requirements, please enquire with the www.immigration.go.th and Thai Embassy located in your countries. You will be required to obtain a valid visa prior to your visit to Thailand.

For more details on the list of countries that require a visa, please visit the http://www.consular.go.th or more Thailand visa information, visit www.thaiembassy.com.

TRAVEL ADVICE AND SUPPORT

Once you’ve decided to explore Thailand, you may need to know more specific information and how you can make the perfect trip here. The best place to start your research would be the Tourism Authority of Thailand’s website, which covers a wide range of topics such as:

• General information about Thailand.
• General information about Bangkok.
• Essential application you should have when travel to Thailand
• Thailand Climate & Weather
• Frequently asked questions about traveling in Thailand.
• Declarations and Allowances in thailand

TRAVEL RISK MANAGEMENT

Travel Checklist

Once your appointment at Phyathai 1 Hospital via ircp1@phyathai.com. has been confirmed; our medical travel team will contact you within 24 hours and send you important information you need to know before traveling in order to help you prepare your medical travel itinerary. Please refer to the travel checklist.

Section I: TRAVELING BY AIR

In general,if you have these following conditions; it is prohibited to travel by air.

• Have a recent heart attack or stroke. Or any type of surgery, especially stomach, brain, eye, orthopedic (bone and joint) surgery including stomach, eye, or head injury.
• Have an implanted cardiac device such as pacemakers, cardiac resynchronization therapy (CRT) devices and implantable cardioverter defibrillators (ICD). Don’t forget to carry your personal device identification card with you at all times.
• Have flu-like symptoms with or without tuberculosis like symptoms such as prolonged cough, weight loss, night sweat, fatigue, fever, and chest pain for more than 2 weeks. You should continue treatment until this symptoms have resolved completely.
• Have passed 36 weeks of pregnancy (or 32 weeks if you are carrying twins, triplets, etc.) during the flight.
• Deep vein thrombosis can occur during a long-distance flight; you should get up and walk regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
• Are you suffering from the below signs and symptoms, please check with your doctor to see when it is safe for you to travel.
• Any disease that you can easily spread to other people.
• A fever of 100 degrees Fahrenheit (38 degrees Celsius) or greater.
• Breathlessness at rest, difficult breathing.
• Bruising or bleeding (without previous injury).
• Confusion.
• Chest pain.
• Diarrhea that does not go away.
• Psychotic illness except when fully controlled.
• Skin rash.
• Severe sinus, ear, or nose infections.
• Vomiting that does not go away (other than motion sickness).
• Dangerous Communicable Diseases according to the notification of the Ministry of Public Health of Thailand. The Ministry of Public Health of Thailand requires the following dangerous communicable diseases: This is a highly contagious disease and can spread quickly. If you find someone who is or is suspected of being a dangerous communicable disease. Must be communicated to the communicable disease control officer. And those who are or are suspected to be contagious or contact with the patient. For safety reasons it may be necessary to isolate the suspected person until medical proven that getting out of contagious stage.

Dangerous Communicable Diseases are as follows.

1. Plague
2. Smallpox
3. Crimean-Congo hemorrhagic fever
4. West Nile Fever
5. Yellow fever
6. Lassa fever
7. Nipah virus disease
8. Marburg virus disease
9. Ebola virus disease-EVD
10. Hendra virus disease
11. Sever Acute Respiratory Syndrome-SARS
12. Middle East Respiratory Syndrome-MERS: Criteria for MERS screening are as follows: Fever with respiratory infections (such as coughing, sneezing, sore throat, dyspnea, and pneumonia) and come from the Middle East or risk areas within 14 days before illness.
13. Extensively drug-resistant tuberculosis(XDR-TB)

During the flight:

Air travel requires spending time in security lines and airport terminals, which can bring you in close contact with other people and frequently touched surfaces. Most viruses and other germs do not spread easily on flights because of how air circulates and is filtered on airplanes.

Short Flight

During your trip, take steps to protect yourself and others from COVID-19:

• Wear a mask to keep your nose and mouth covered when in public settings.
• Avoid close contact by staying at least 6 feet apart (about 2 arms’ length) from anyone who is not from your household.
• Wash your hands often or use hand sanitizer (with at least 60% alcohol).
• Wash your hands often or use hand sanitizer (with at least 60% alcohol).
• Avoid touching your eyes, nose, and mouth

Long Flight

Similar to Short Flight plus:

• Wearing mask all time during flight except during having meal; this might be unable in people who have underlying of pulmonary problems. Please consult your physician before travel abroad.
• If you have current medication used, remember to carry with you on board.
• Social distancing is essential; sitting within 6 feet of others, because of long flight may increase your risk of getting COVID-19.
• During a long-distance flight of 4 hours or longer(Also see https://www.cdc.gov/ncbddd/dvt/travel.html), deep vein thrombosis can occur as a result of this inactivity; make sure you get up and walk about regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
• If you have a higher risk of developing deep vein thrombosis, your doctor can help you work out what measures you may need to take prior to flying. This may include graduated compression stockings, aspirin, or anticoagulants.
• If you will need oxygen during the flight, this must be requested in advance. A Medical Information Form, stating your current clinical condition and the reason for oxygen requirement, must be filled out and submitted to the airlines. It may take 3-5 working days to process and subjected to the airlines approval.

Ground transportation

Stay up-to-date.

• Check with local transit authorities for the latest information on changes to services and procedures, especially if you might need additional assistance.

Avoid touching surfaces.

• Limit touching frequently touched surfaces such as kiosks, digital interfaces such as touchscreens and fingerprint scanners, ticket machines, turnstiles, handrails, restroom surfaces, elevator buttons, and benches as much as possible.
• If you must touch these surfaces, as soon as you can, wash your hands for 20 seconds with soap and water or rub your hands with sanitizer containing 60% alcohol.
• Use touch less payment and no-touch trash cans and doors when available. Exchange cash or credit cards by placing them in a receipt tray or on the counter rather than by hand, if possible.

Practice social distancing.

• When possible, consider traveling during non-peak hours when there are likely to be fewer people.
• Follow social distancing guidelines by staying at least 6 feet (2 meters) from people who are not from your household.
• Avoid gathering in groups, and stay out of crowded spaces when possible, especially at transit stations and stops.
• Consider skipping a row of seats between yourself and other riders if possible.
• Enter and exit buses through rear entry doors if possible.
• Look for social distancing instructions or physical guides offered by transit authorities (for example, floor decals or signs indicating where to stand or sit to remain at least 6 feet apart from others).

Practice hand hygiene.

• After you leave the transit station or stop, use hand sanitizer containing at least 60% alcohol.
• When you arrive at your destination, wash your hands with soap and water for at least 20 seconds.
• Wear a mask in public settings and when around people who don’t live in your household, especially when social l distancing is difficult.
• Masks should not be placed on:
• Babies and children younger than 2 years old
• Anyone who has trouble breathing or is unconscious
• Anyone who is incapacitated or otherwise unable to remove the mask without assistance

Section II: Pre – Operative Preparation

1. Please inform your doctor before the surgery if you have an existing medical condition for which you are taking medication and/or you have undergone any previous surgeries.
2. If you have any underlying diseases: cardiovascular disease / diabetes / high blood pressure / asthma / cancer / or any allergic to any medications and any medicines you are taking, current treatment and correlating diagnosis, please inform physician in advance.
3. If you are taking anticoagulants like aspirin, Persantin®, Ticlid®, Plavix®, warfarin, Orfarin®, heparin, and Fraxiparine®, herbal supplements, and vitamins, especially vitamin E, stop these medications/supplements at least one week before the surgery or as recommended by your doctor.
4. If you drink alcohol and smoke regularly, please stop for at least one week before the surgery to reduce the chances of complications.

Section III: Travel Risk Assessment

PLAN YOUR TREATMENT

If you plan to receive your medical treatment with Phyathai 1 Hospital, the information below will summarize how you can arrange your trip and plan your treatment.

1. Our online channels below will provide information about our hospital, our clinics and services and our doctors:
• Website
• Facebook
• Facebook messenger
2. Finding a doctor or asking for advice, searching for our doctors from page: find a doctor in our website to help you find doctors who meets your requirements. Making your appointment you can make a doctor appointment at our make an appointment form. We will process your request and confirm your appointment by email. Or contact our International Relation Center for pre-appointment in your native languages.
3. Arrange travel You can contact our International Relation Center (+66)2 201 4600 Ext.2148 to help you arrange your travel ,residence reservation and travel information or please send your inquiries to ircp1@phyathai.com.

SPECIAL ANNOUNCEMENT

(Information on Current International Infectious Disease Situation)

This information is put together for you by the Infection Control Department Phyathai 1 Hospital in accordance with the World Health Organization (WHO), Centers for Disease Control (CDC) and the Ministry of Public Health in Thailand.

• Thai MoPH-Corona Virus Disease (COVID-19) – Thailand Situation
• WHO Coronavirus Disease (COVID-19) Dashboard
• WHO – COVID-19 Thailand
• US CDC COVID Data Tracker

As a patient of Phyathai 1 Hospital, it is our responsibility to keep you fully informed of your treatment and rights as a patient and encourage you to participate and be proactive in your treatment choices. For the patients’ best benefits and cooperation with health professionals, the Medical Council, Nursing, Pharmacy Council, Dental Council, Physical Therapy Council, Medical Technology Council, and Art of Healing Committee together announce Declaration of Patient’s Rights and Responsibilities as follows:

Patient’s Rights

1. Patients have the rights to receive medical care from healthcare professionals without discrimination as stated in the constitution.
2. Patients have the rights to receive truthful and sufficient information regarding to his/her illness, investigation, treatment, as well as benefits and risks from healthcare professionals in an appropriate language before making a decision to consent except in a case of emergency and life-threatening conditions.
3. Patients with life-threatening conditions have the rights to receive immediate medical treatment from healthcare professionals without the need to request for help.
4. Patients have the rights to know the name, surname, and profession of the healthcare personnel in charge.
5. Patients have the rights to ask for an opinion of another healthcare professionals and have the rights to request for a change to other healthcare professionals or medical facility that comply with the terms and conditions of respective health insurance.
6. Patients have the rights to confidentiality of medical information except when a consent is provided or when the information is required by healthcare professionals to provide direct medical benefits.
7. Patients have the rights to be completely informed regarding to the role in the research and the risks involved in order to make decision to participate in/or withdraw from the medical research being carried out by health care provider.
8. Patients have the rights to make a request for information in their medical record which comply with hospital’s procedures as long as the request does not violate the rights of others.
9. A parent or legal guardian may use the rights on behalf of the patient who is under 18 years old or physically or mentally incompetent.

Patient’s Responsibilities

1. Patients are responsible for cooperating and complying with the healthcare professionals recommendations during the course of treatment and should inform when compliance is not possible.
2. Patients are responsible for providing complete and truthful information and facts regarding medical conditions to the responsible healthcare professionals. This will be beneficial for providing medical treatment and preventing serious adverse effects on the patient, including relevant healthcare professionals.
3. Patients are responsible for cooperating and complying with the hospital rules and regulations.
4. Patients are responsible for treating healthcare professionals, other patients, and visitors with courtesy and respect.
5. Patients are responsible to avoid any actions that could disrupt or interfere with the operation of healthcare professionals and public health personnel. Patients are responsible for direct cooperation with hospital management representatives to resolve complaints, according to the regulations of the hospital.
6. Emergency room is only for patients who are in emergency and life-threatening conditions. Healthcare Providers are allowed to use their own discretion in choosing treatment according to their medical knowledge, evidence-based medical treatment options in a given context and limitations as well as to consult or refer patients when deemed appropriate for the patients’ highest benefits.
7. Patients are responsible for being aware that “resources in the public health system are of high-cost and limited”. Any actions of the patient that may result in the loss of valuable resources can adversely affect the patient's own medical treatment and others. Patients should not waste medical resources unnecessarily.
8. Patients are responsible for respecting the privacy of healthcare professionals and other patients in a medical facility. Taking pictures and video and sound recordings, or any other similar actions without prior consent are prohibited.
9. Patients must inquire to fully understand all information given to the patients including possible risks prior to accepting or declining medical treatment. However, if there are any questions or misunderstandings, please notify the relevant parties.
10. Patients are responsible for being aware that “Neglect or failure to comply with the above details”, may adversely affect the patient's own medical treatment, damage to the medical facility or affect other patients. Hence, non-compliant patients will be subjected to penalties as provided by law, following the publication in the Royal Thai Government Gazette (Announced on 23 June 2020)

1. Meet and Greet Protocol /Measures for international travelers at airport checkpoint. [ view ]
2. Meet and Greet Protocol /Guidelines and procedures for staffs who will pick up patients at an airport. [ view ]
3. Meet and Greet Protocol / Phyathai 1 Hospital staff at pick up point. [ view ]
4. Meet and Greet Protocol /When patient(s) arrived at Phyathai 1 Hospital [ view ]
5. Hospital Safety Standards [ view ]
6. Vehicle Preparation Measures [ view ]
7. Guidance to prevent COVID-19 infection [ view ]
8. Recommendations for Elderly [ view ]
9. Recommendation before traveling for Medical Treatment [ view ]
10. Recommedations during travels (AIR) [ view ]
11. Recommedations during travels (GROUND) [ view ]
12. Recommendations for Application Installment [ view ]
13. Instructions for returning passengers [ view ]

FINDING YOUR WAY TO PHYATHAI 1

From the moment you arrive in Thailand, Phyathai 1 Hospital offers a personalized and convenient approach to serving the unique needs of our patients and their family as follows:

• Shuttle service to hospital and hotel.

Phyathai 1 Hospital provides complimentary shuttle service from Suvarnabhumi International Airport / Don Mueang International Airport to Phyathai 1 Hospital or hotels close by the hospital. Our International Relations Center will arrange the shuttle service schedule according to the individual’s itinerary.

For more information or assistance, please contact:

Phone: (+66)2 201- 4600 Ext.2148

E-mail: ircp1@phyathai.com.

• At Suvarnabhumi International Airport

Upon arrival, patients and their companions will be accompanied by the Airport Thai authorities from the arrival gate to the pickup point. Our International Relations Service officer from Phyathai 1 Hospital will be waiting to greet the patients and their relatives at Exit number 9 with the hospital’s vehicle on stand-by to pick them up and service them to the hospital.

MAPS AND DIRECTIONS TO PHYATHAI 1










PHYATHAI 1 HOSPITAL

364/1 Sri-ayuchaya Rd., Ratchatevee,

Bangkok 10400 Thailand

SAFE AND CLEAN TRANSPORTATION

To ensure the patient and companions’ safety, Phyathai 1 Hospital has enhanced the preventive measures by applying disinfectant solution in every areas of shuttle before and after use.

SAFE AND CLEAN HOSPITAL

Phyathai 1 Hospital has enhanced preventive measures and upgraded standard guidelines to maintain a sterilized & infection controlled environment.

• Air Disinfection Producing clean air with the use of the HEPA FILTER air purification system that eliminates bacteria through UVC light every 30 minutes. Facilitate acceptable indoor air quality through ventilation and filtration system.
• Water Purification International standardization of water purification through reverse osmosis (RO) system.
• Isolation Room Aseptic controlled environment with the use of UVC light projector.