The time to change social security rights is approaching. Insured persons may have questions or concerns about the processes and procedures. To ensure everyone can understand and proceed correctly and conveniently, Phyathai Nawamin Hospital has compiled frequently asked questions during this period, along with announcing new services in the Phyathai-Paolo network that will be available soon under the concept “Close to Home, Close to You.” Meet Phyathai Sai Mai Avenue Clinic and Paolo Clinic Sai Mai Branch, which will launch in December 2024. These clinics will help insured persons access treatment more conveniently without traveling far, providing services close to home, comfortably, quickly, and without long waits. Our services maintain quality standards under the Phyathai-Paolo hospital network to bring your healthcare closer.
Q: What is a network clinic?
A: Phyathai Nawamin Hospital is part of the Phyathai-Paolo hospital network, allowing insured persons to use social security rights through clinics within the Phyathai-Paolo hospital network.
Q: At which clinics can I use my rights?
A: You can use medical rights at the selected hospital, including network clinics of the Phyathai-Paolo group, which are:
- Phyathai Sai Mai Avenue Clinic (opening December 2024)
- Paolo Clinic Sai Mai Branch (opening December 2024)
- Paolo Clinic BITEC Bangna (opening December 2024)
- Paolo Clinic Pracha Uthit
- Paolo Clinic Thip Nimit Samut Prakan
- Paolo Clinic Soi Mangkon Samut Prakan
Q: Where is Phyathai Sai Mai Avenue Clinic located?
A: Phyathai Sai Mai Avenue Clinic is located in the Sai Mai Avenue project, between Sai Mai Soi 78-80.
Q: How extensive is the treatment at the network clinics of Phyathai Nawamin Hospital?
A: Network clinics provide treatment for only minor symptoms, such as common cold or mild abdominal pain. If symptoms are severe requiring admission (Admit), such as dengue fever, patients must travel to Phyathai Nawamin Hospital for treatment according to their rights, except in severe emergencies where UCEP (emergency rights) can be used. The clinic will refer patients to Phyathai Nawamin Hospital.
Q: What should I do if my previous hospital cancels my social security rights and I want to transfer?
A: You can fill out a form to change your healthcare provider at the Social Security Office by October 31, 2024. If you miss this deadline, you can apply for a transfer again between December 16, 2024, and March 31, 2025.
Q: Can I transfer social security rights by myself online?
A: Currently, online social security rights transfer is only available for address changes and will reopen for applications from December 16, 2024, to March 31, 2025.
Q: Can I transfer social security rights if I change my workplace?
A: You can transfer social security rights according to your new workplace without needing to change your house registration. This transfer can be done throughout the year.
Q: Can I use social security rights for a Sleep Test at Phyathai Nawamin Hospital?
A: You can use social security rights for a Sleep Test at Phyathai Nawamin Hospital, but you must first see a doctor at the social security department for diagnosis before undergoing the Sleep Test.
Q: Can I use social security rights for a health check-up at Phyathai Nawamin Hospital?
A: We apologize that this year Phyathai Nawamin Hospital does not participate in social security rights for health check-ups. However, you can use P&P rights (from NHSO) at nearby public hospitals such as ‘Nopparat Hospital.’
Q: If a patient is referred, where will Phyathai Nawamin Hospital send them for treatment?
A: If the hospital cannot treat the patient, such as cases requiring more specialized equipment or doctors, the hospital will refer the patient to network hospitals or hospitals within the BDMS group.
Q: What type of rooms are available for insured patients?
A: Rooms for insured patients are 4-bed shared rooms. If you want a private room, you can pay the additional cost according to the room you choose.
Q: Can the Gold Card (Universal Coverage) be used together with social security rights?
A: The National Health Security (Gold Card) cannot be used together with social security rights.
Q: If I already have OPD/IPD health insurance, can I use it together with social security rights?
A: Both rights can be used together. For those with OPD insurance, it can be used alongside social security rights. You can receive services at the Premium department, and any amount exceeding the OPD insurance limit will be automatically deducted from social security rights. For those with IPD insurance, it can also be used with social security rights but only if the doctor diagnoses that admission (Admit) to the hospital is necessary.
Q: Does the social security department offer Telecare services? Can chronic disease patients (NCD) use Telecare?
A: Yes, chronic disease patients such as diabetes or hypertension can use Telecare services by making an appointment in advance. After consulting with the doctor, medication will be mailed within 2-3 days. However, if blood tests are required, you must visit the hospital for further examination.
Q: Can Telecare be used for urgent symptoms like Covid-19 infection?
A: In urgent cases such as Covid-19 infection, you can request an online doctor consultation via Telecare. You must submit the appointment request before 1:00 PM to receive examination and medication delivery on the same day. The hospital will deliver medication via Grab service, with delivery fees charged at the destination.
Q: Is it difficult to use services at the hospital? What queue card system does the social security department have?
A: Using services at the social security department is convenient and easy to understand. The queue card system is divided into 3 colors with guiding stickers on the floor for user convenience:
- Yellow: For general doctor consultations
- Gray: For wound care and vaccinations
- Green: For specialist doctor consultations
Q: What dental treatments are covered by social security rights?
A: Social security rights cover scaling, fillings, and tooth extractions with a maximum limit of 900 baht per year. Insured persons must make an appointment in advance and can receive services at the dental department.
Q: Can I use social security rights for flu vaccination?
A: Yes, the hospital offers special privileges for insured persons at Phyathai Nawamin Hospital as follows:
- For insured persons under 50 years old, flu vaccination is available at the internal medicine department with a service fee of 450 baht, available until December 31, 2024.
- For those aged 50 and above, flu vaccination is free of charge at the vaccination point in the social security department. If you have social security rights elsewhere, you can still receive vaccination at Phyathai Nawamin Hospital. Service is available until December 31, 2024.
Phyathai Nawamin Hospital thanks everyone for their interest in our services and social security rights. We hope this compiled information is helpful and clarifies the process of changing rights and various services. If you have further questions or want to inquire about social security rights, please contact Phyathai Nawamin Hospital at 02-944-7111 or add us as a friend on LINE via the link below.
